Refund Policy

Effective date: 5 July 2026

Grit (getgrit.in) is operated by Gritmindspace Private Limited (CIN: US8549KA2026PTC221759), Bengaluru, Karnataka, India (“Grit”, “we”, “us”).

This policy explains when and how you can get a refund for payments made on Grit. We have written it in plain language on purpose. If anything here is unclear, write to us before you buy — we would rather answer a question than process a refund.

1. What this policy covers

This policy applies to all one-time payments for Grit’s paid plans (currently Aspirant and Achiever, as described on our pricing page at getgrit.in/pricing). The Free plan involves no payment and therefore no refunds.

All Grit plans are one-time payments. There is no auto-debit, no recurring billing, and no auto-renewal. A plan ends when its validity period ends; we never charge you again without a fresh purchase made by you.

2. The 7-day money-back guarantee

Every paid plan comes with a 7-day, no-questions-asked money-back guarantee.

• The window is 7 calendar days from the date and time of your payment, as recorded by our payment processor.
• Within this window, you may request a full refund of the amount you actually paid for that plan, for any reason or no reason.
• The guarantee may be used once per user account. If you have previously received a refund under this guarantee and purchase again, that later purchase is final except as provided in Section 5.

How to request a refund

Email hello@getgrit.in from the email address registered to your Grit account, with the subject line “Refund request”. Include your registered email and, if you have it, the payment ID from your confirmation email. That is all we need. You do not have to give a reason, though if you tell us what didn’t work for you, it genuinely helps us improve.

How and when you get the money

• We will acknowledge your request within 2 business days and initiate the refund within 5 business days of your request.
• Refunds are issued to your original payment method (the UPI account, card, or bank account you paid with) through our payment processor, Razorpay.
• After we initiate it, banks and card networks typically take 5–7 business days to credit the amount. This timeline is controlled by your bank, not by us.
• The refund amount is the amount you actually paid, inclusive of GST. If you paid a discounted price (for example, using a launch offer or a referral discount), the refund is that discounted amount, not the list price.

What happens to your account

• Your paid-plan access ends when we initiate the refund, not when the money reaches you. Your account reverts to the Free plan; your account, study history, and progress data are not deleted.
• Any bonus validity days attached to the refunded plan (for example, referral rewards — see Section 4) lapse along with it.

3. After the 7-day window

Once the 7-day window has passed, payments are final and non-refundable. In particular, we do not offer refunds or pro-rata credits for:

• Unused validity period (for example, purchasing Achiever and stopping studying before your plan ends);
• Change of mind, change of exam plans, or switching to another preparation platform;
• Dissatisfaction with results or scores — Grit provides preparation tools, not score guarantees, and no employee, page, or communication of ours promises a specific score or rank;
• Discounts, offers, or price changes introduced after your purchase (we do not retroactively adjust earlier purchases).

We may, at our sole discretion, make exceptions in genuine hardship or exceptional circumstances. Such exceptions are goodwill gestures, not entitlements, and do not create precedent.

4. Referral program and refunds

When Grit’s referral program is active, the following rules govern how referrals and refunds interact. (If the referral program is not currently live, this section applies from the date it launches.)

If you used a referral discount and want a refund: you are fully covered by the 7-day guarantee like any other buyer. Your refund is the discounted amount you actually paid.

Referrer rewards vest only after the refund window closes. If you refer a friend, your referral reward (bonus validity days, or any other reward we offer) is granted only after your friend’s payment has crossed the 7-day refund window with no refund issued or pending. If your friend receives a refund within the window, no referral reward is granted for that referral.

If you refund your own plan: any bonus validity days you earned through referrals were extensions of that plan and lapse with it. Rewards already delivered outside the platform (for example, a voucher already emailed to you) are not clawed back.

Abuse: referral rewards exist to thank genuine sharing. Creating fake accounts, self-referrals, purchase-refund cycling, or other manipulation of the referral or refund system may result in withheld rewards, reversal of unvested rewards, and suspension of the accounts involved. We apply this clause conservatively and will always tell you if it is being applied to you.

5. Failed, duplicate, and incorrect payments

• Payment deducted but plan not activated: this occasionally happens when a bank confirms a payment after a delay. In most cases our systems reconcile it automatically within a few hours. If your plan is not active within 24 hours of a successful payment, email us with your payment ID — we will either activate the plan or refund the payment in full, your choice.
• Duplicate payment (you were charged twice for the same plan): the duplicate charge is refunded in full, automatically where we detect it, or on request. Duplicate-payment refunds do not count against your one-time use of the 7-day guarantee.
• Failed payments: if a payment fails, any amount debited is automatically reversed by your bank or UPI provider, typically within 5–7 business days. Grit never receives failed-payment amounts and cannot speed up your bank’s reversal.

6. Chargebacks

If you have a problem with a payment, please contact us at hello@getgrit.in before raising a chargeback with your bank — we resolve almost all payment issues within 2 business days, which is faster than any chargeback process. Accounts associated with chargebacks raised without first contacting us may be suspended while the dispute is investigated.

7. Taxes

All prices on Grit are inclusive of GST. Refunds are issued inclusive of the GST you paid, and we issue the corresponding credit note as required under GST law.

8. Changes to this policy

We may update this policy from time to time. The version in force at the time of your payment is the version that applies to that payment. Material changes will be posted on this page with a new effective date.

9. Contact and grievances

Gritmindspace Private Limited
Email: hello@getgrit.in

We aim to acknowledge every refund or payment query within 2 business days.

This policy is governed by the laws of India, and courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any dispute arising from it.